Learning Week - Civil Service College
Learning Week 2026
Delivering CIGnificant Results
Learning at Work Week
12 - 16 October 2026
Learning at Work Week is an opportunity to invest in your growth while exploring what it means to deliver results that make a meaningful impact. Through a series of engaging sessions, we'll focus on the skills, behaviours, and mindsets that help us work more effectively, adapt to change, strengthen accountability, embrace innovation, and provide excellent service to those we support.
Topics will touch on performance and accountability, psychological safety and trust, AI and productivity, adaptability and professional growth, execution excellence, and customer service, all through the lens of delivering results and achieving organizational goals.
Join us for a dynamic mix of in-person and online sessions, led by expert facilitators and CIG partners, designed to strengthen your leadership skills, improve your effectiveness, and gain fresh ideas and perspectives - Learning at Work Week offers something for everyone.
You can apply via the different streams listed below, depending on your job role. When you click on the links you will see the sessions available for that stream.
Learning Week Schedule
For a detailed description of the sessions and to access the registration forms, please read the "Session Descriptions" by scrolling down the webpage.
You may click the images below to expand them.
The first schedule lists all in-person sessions in Grand Cayman and all online sessions. The second schedule lists all in-person sessions in Cayman Brac. The online sessions are open to all civil servants.
Learning Week Schedule
CSC 2026 Learning Week Schedule
Cayman Islands Government Civil Service College 2026 Learning Week Schedule
Session Descriptions
The descriptions of the topics below include a link to register for specific sessions.
The Power of Listening: Building Better Workplace Conversations
Facilitator: Charla Hobson
This practical, interactive session will help participants strengthen their ability to listen to understand, rather than simply listen to respond. Participants will explore what effective listening looks like in practice and learn simple techniques such as being fully present, minimising distractions, asking open questions, paraphrasing to check understanding, validating others’ perspectives, and responding with empathy. Short scenarios and activities will give participants an opportunity to practise these skills and consider how better listening can improve communication, trust and workplace relationships.
Date: 12 October 11:30a.m. – 12:30p.m. in room 2024; and 14 October 12:30p.m. – 1:30p.m. - Virtual.
Choose one session
Location: Room 2024 or Virtual
Click here to register.
Promises to Practice: Delivering CIGnificant Service
Facilitator: Carol Britton
Every role affects the customer experience. A process, policy, handoff, response, or decision becomes service when another person must rely on it. Promises to Practice is an interactive service excellence session that brings the Cayman Islands Department of Tourism’s people, details, and memorable service approach into the realities of public service.
Grounded in the DELIVER Pledge, the session explores how everyday behaviours and decisions can strengthen trust, reduce unnecessary effort, and help Government deliver meaningful outcomes for Caymanians, residents, businesses, colleagues, and international customers. Through reflection, practical activities, and real-world public service scenarios, participants will explore what it means to make people feel valued rather than processed, identify the small points of friction that can undermine an otherwise positive experience, and practise responding effectively when there are delays, handoffs, limitations, or difficult answers.
Participants will leave with practical approaches for translating the DELIVER principles into everyday service behaviours and one specific action they can take within their own role to make a CIGnificant difference.
Date: 13 October
Time: 10a.m. – 11a.m.
Location: Room 2024
Click here to register.
Delivering Results: Turning Strategy into Action
Facilitator: Jayne Burns
Great leaders don't just keep teams busy; they help them achieve meaningful results. This highly interactive 90-minute workshop is designed to help managers and supervisors translate organisational priorities into clear team objectives and actions.
Through practical activities, real-life scenarios, and group discussions, participants will learn how to create clarity, build accountability, measure success, and maintain team performance.
By the end of the session, you'll leave with practical tools to:
- Align team objectives with organisational goals
- Set clear expectations and define success
- Improve accountability and ownership
- Identify and track meaningful performance measures
- Lead teams with greater focus and confidence
- Create an action plan you can implement immediately
Perfect for leaders who want to move beyond managing activity and start driving measurable results.
Date: 15 October
Time: 11.30a.m. – 1p.m.
Location: Virtual
Click here to register.
Data Analytics and Evidence-based Decision Making for Leaders
Facilitator: Megan Torrance
How can you tell if your initiatives are delivering real impact? This session explores practical approaches to linking strategic objectives with meaningful measures of progress and success. Participants will learn how to identify the right metrics, make informed decisions using data, apply simple evaluation techniques, and explore how AI can help generate insights and support evidence-based decision-making.
Date: 14 October
Time: 12p.m. – 1.30p.m.
Location: Virtual
Click here to register.
Managing Stress, Leading Yourself – a practical 90-minute session
Facilitator: Samal Nauhria
Stress is part of working life, but how we notice it and respond to it is something we can learn. This 90-minute session looks at what stress really is, why a certain amount of pressure helps us perform while too much undermines us, and what our own early warning signs look like. Drawing on emotional intelligence, we'll explore how self-awareness and self-regulation give us practical choices in the moment, and try out simple techniques you can use straight away. The session is discussion-led and non-clinical, with time to share what works, review the support available, and leave with a short personal plan for managing pressure more deliberately.
Date/Time: 12 October 1:30p.m. – 3:00p.m. & 16 October 1:30p.m. – 3:00p.m. – choose one session
Location: Room 2112
Click here to register.
Managing Your Time, Managing Yourself – a practical 90-minute session
Facilitator: Samal Nauhria
Most of us have more to do than hours to do it in, so the real skill is deciding what deserves our attention and protecting the time to do it well. This 90-minute session looks at where our time actually goes, the habits and interruptions that quietly erode it, and how to tell the genuinely urgent from the merely noisy. We'll work through practical ways to prioritise, plan realistically, and set boundaries without letting people down, and try out approaches you can apply to your own workload straight away. The session is discussion-led and grounded in everyday working life, with time to compare what works, and you'll leave with a short personal plan for taking back control of your week.
Date: 13 October
Time: 2:00p.m. – 3:30p.m.
Location: Room 2112
Click here to register.
Setting Goals That Stick — A Practical 90-Minute Session on SMART Objectives
Facilitator: Uche Obi
Good intentions rarely survive a busy week, but a well-written goal usually does. This 90-minute session looks at why some objectives quietly drift while others get done, and how a little discipline in the wording makes the difference. We'll work through the SMART approach, specific, measurable, achievable, relevant and time-bound, and use it to sharpen real goals rather than textbook examples. Along the way we'll cover how to break bigger ambitions into manageable steps, build in checkpoints, and stay accountable when priorities shift. The session is hands-on and discussion-led, and you'll leave with one or two of your own goals rewritten and ready to act on.
Date: 15 October
Time: 09:30a.m. – 11:00a.m.
Location: Room 2112
Click here to register.
Introduction to Coaching
Facilitator: Marie Pride
This session is specifically for Managers and Leaders who are interested in learning more about developing their coaching and potentially taking the Coaching for Impact course with CSC. This short session will offer learners an understanding of the basic philosophies and benefits of coaching as a Manager, as well as identify your preferred coaching style.
Date: 14 October
Title: 2p.m. – 3.30p.m.
Location: Room 2112
Click here to register.
CSC Coach Sip & Share (by invitation)
Facilitator: Marie Pride
This event is specifically for Managers and Leaders who have completed the CSC Coaching for Impact course. The Sip & Share will provide an informal opportunity for Coaches to regroup, network and discuss their coaching practice. As part of this event attendees will also be granted access to 'Practice Key Coaching Behaviors' a short elearning refresher.
Date: 16 October
Time: 2p.m. – 3.30p.m.
By Invitation
CIG's Discipline Policy Training
Facilitator: Lauren Knight
This training is designed to sensitise Appointing Officers and those employees with HR delegations on the new discipline regulations, as presented in the ersonnel (Amendment) Regulations, 2025 and provide detailed guidance on the application of the new discipline procedures as outlined in the CIG’s new Discipline Policy and Procedures Manual.
Date: 13 October
Time: 9:30a.m. – 1:30p.m.
Location: Room 2112
Click here to register.
Introduction to Crucial Conversations for Accountability: Diagnosing Performance Issues
Facilitators: Tavia Pajcic & Ruth Sparks
Performance concerns are not always caused by a lack of skill, effort, or commitment. Before taking action, managers need to accurately identify the root cause of the issue. In this introductory session, participants will explore the Diagnosing lesson from the Crucial Conversations for Accountability programme by Crucial Learning. Through practical examples and discussion, managers will learn how to distinguish between motivation and ability challenges, avoid making assumptions, and use a structured approach to identify the real barriers to performance. This session provides valuable insights for both experienced and new people managers. This session is for People Managers who have NOT completed the Crucial Conversations for Accountability programme.
Date: 13 October, 1:00p.m. – 2:30p.m. Virtual, and 16 October 1:00p.m. – 2:30p.m. room 2112
choose one session
Location: Room 2112 or Virtual
Click here to register.
Introduction to Crucial Conversations for Mastering Dialogue: Having Respectful and Honest Conversations
Facilitator: Johnathan Woods & Hylton Grace
Difficult conversations are a natural part of working with others, but many people avoid them or struggle to express their views effectively. This introductory session provides a preview of the Crucial Conversations for Mastering Dialogue programme from Crucial Learning, focusing on the State My Path skill. Participants will learn how to speak honestly and respectfully about sensitive issues, share their perspective without creating defensiveness, and encourage open dialogue when opinions differ. Whether you are new to Crucial Conversations or considering the full programme, this session offers practical techniques to help you communicate with confidence, build understanding, and strengthen workplace relationships.
Date: 12 October, 2p.m. – 3.30p.m. Virtual; and 14 October 10a.m. – 11.30a.m. in room 2112
Choose one session.
Location: Room 2112 or Virtual
Click here to register.
Thriving Through Change: Building Resilience, Staying Adaptable and Turning Disruption into Opportunity
Facilitator: Joy Baldridge
Sustained results require more than expertise. They require resilience, adaptability, and the ability to remain effective when circumstances change. In this interactive 90-minute session, participants will learn practical strategies for managing change fatigue, navigating disruption, and identifying opportunities within change. Participants will leave with tools they can immediately apply to build resilience, adapt with confidence, and continue delivering results in a changing environment.
Date: 12 October
Time: 9:30a.m. – 11:00a.m.
Location: 1038
Click here to register.
Managing Up for CIGnificant Results- Creating Clarity, Managing Competing Priorities and Strengthening Accountability
Facilitator: Joy Baldridge
Strong results depend on more than doing the work. They depend on creating clarity, communicating proactively, and managing priorities effectively. In this interactive 90-minute session, participants will learn practical techniques for clarifying expectations, navigating competing demands, and strengthening accountability with supervisors. Participants will leave with tools they can immediately apply to improve execution, strengthen working relationships, and deliver results.
Date: 16 October
Time: 09:30a.m. – 11:00a.m.
Location: Virtual
Click here to register
Secure AI Essentials
Facilitator: Facilitator: Daniel Prowery, Fortivium
A focused awareness session that gives all staff a clear, memorable foundation in safe and productive AI use. Outline details are provided for example purposes.
Learning Outcomes
Participants should be able to:
• Classify information as safe, restricted or prohibited for use with AI tools.
• Explain why personal AI accounts should not be used for work.
• Recognise AI-enabled phishing, voice cloning and deepfake requests.
• Apply a pause and verify habit before acting on urgent or unusual requests.
• Check AI outputs for accuracy before relying on or sharing them.
Date: Tuesday 13 October, 11a.m. – 12p.m.
Location: Virtual
Click here to register.
Outlook Essentials: Email and Calendar Skills for Everyday Work
Facilitator: Matthew McGill
Outlook is where much of our working day happens, yet many of us use only a fraction of what it can do. This practical 90-minute session will show you the shortcuts and tricks that save time every day, from managing your inbox and handling attachments to using CC and BCC correctly, scheduling meetings in Outlook Calendar and joining video calls with confidence. You will also learn how to spot phishing emails and keep sensitive information safe. Leave with simple techniques you can start using the same afternoon.
Date: 12 October, 1p.m. – 2p.m.
Click here to register.
Accountability in Action
Facilitator: Zoltan Hrotko
Managing performance is more than a process – it’s about people. Effective performance management isn’t done with software and tools. It’s accomplished by respectfully addressing your people’s behavior
routinely and consistently. It’s about candidly coaching through challenges and holding people accountable for lapses in behavior. It’s about identifying goals, fast-tracking careers, and in the process,
improving your people and your bottom line. These are dialogue skills—the difficult kind that may not come naturally, but when learned, mean the difference between managing people and managing process.
Date: 14 October, 9:30a.m. – 11:30a.m.
Location: Virtual
Click here to register
Artificial Intelligence in the Workplace: Productivity Hacks for Enhanced Efficiency
Facilitator: Dr. Eustache Placide
This interactive session is designed for civil servants who already have access to Microsoft Copilot and want to get more useful, reliable and work-ready results from it. Rather than providing a general introduction to artificial intelligence, the session focuses on practical prompting, grounding Copilot in appropriate work information, refining responses, and applying human judgment before outputs are used or shared.
The session also introduces RECIPE-GV, a structured prompting framework developed by Dr. Eustache Placide. The framework extends basic prompting by adding explicit guardrails and verification, making it especially useful for work where accuracy, boundaries, traceability and accountability matter.
Date: 15 October, 1:30p.m. – 3:00p.m.
Click here to register.
+ Panel: Psychological Safety in Action: How Top Teams at CIG Inspire and Include
How do some teams consistently bring out the best in every member?
Join leaders representing John Grey High School, Department of Education Services, and the former Core District Administration and Lands, celebrated for inclusion and fair treatment, as they share how to create workplaces where people feel seen, heard, and free to be their authentic selves.
Learn practical ways to connect with every team member, foster psychological safety, and ignite energy and engagement each day, so your team doesn't just show up, they thrive.
+ Relationship Intelligence: The Key to Building Effective Teams
At the heart of every successful organization is strong relationships. People are complex and different, but when you understand your team member's motives, values, and strengths—when you gain greater relationship intelligence—you'll have the power to build better relationships and get better results.
In this session, you will:
- Define relationship intelligence and understand why it is a key competency every team needs.
- Overcome personality conflicts among team members.
- Harness different motivations and strengths to build productive teams and relationships.
Please note that this online session will not be recorded.
+ Shaping High-Velocity, Human Centric Cultures with Emotional Intelligence and Psychological Safety
In this session:
- Understand myths, realities and the connection between Emotional Intelligence and Psychological Safety.
- Recognise impact of Emotional Intelligence using simulated assessment results to consider cause and effect relationships.
- Appreciate ways of creating Organisational success by utilising real case studies and Psychological safety profiles.
Please note that this online session will not be recorded.
Click here to register for this session.
+ Strategic Trust: Enhancing Team Collaboration and Results
Trust is widely recognised as a vital foundation for effective leadership, yet many leaders lack a clear, actionable plan to develop it. Instead of leaving trust to chance, it's essential for leaders to consciously build the competencies needed to establish and maintain trust within their teams and organisations.
In this session, Blanchard Caribbean's Lead Consultant and Co-founder, Xenia Sotiriou PhD, will guide leaders on practical ways to elevate trust with their teams and colleagues. Attendees will gain strategies to identify and address potential trust obstacles that can hinder even experienced leaders. Participants will:
- Learn how to spot the warning signs that reveal a lack of trust in your leadership.
- Explore the four crucial elements required for trust in both individual and organizational relationships.
- Discover a straightforward, three-step approach to rebuilding trust.
- Gain tools to cultivate durable, trust-rich relationships that support long-term success.
This workshop will provide leaders with the opportunity to strengthen their ability to foster trust and boost their impact as a leader.
Please note that this session will not be recorded.
+ Synergy in Action: Collaboration & Relationship Building
This session focuses on the critical role of collaboration and relationship building in achieving organisational success. Participants will explore strategies for fostering trust, enhancing communication, and leveraging diverse perspectives to strengthen teamwork. Through practical insights and techniques, they will learn how to build meaningful professional relationships that drive productivity, innovation, and long-term success across the workplace.
+ The Art of Optimal Emails
Writing emails is something we all do every day, but not all emails achieve their purpose. This interactive session will help you take your workplace emails from routine to impactful. You'll learn how to craft clear subject lines and purposeful openings, edit out clutter to keep your messages professional and concise, and apply a simple framework for structuring emails that get results. Get ready to write emails that save time, reduce misunderstandings, and drive action.
+ The Power of Mutual Purpose - A Crucial Conversations Mini-Workshop
Ready to transform your toughest talks into productive, positive outcomes? This Crucial Conversations for Mastering Dialogue mini-workshop will equip you with proven strategies to navigate high-stakes conversations with confidence and clarity. Learn how to seek mutual purpose, build understanding, and create solutions that work for everyone involved. Sign up now and start mastering the art of meaningful dialogue!
Click here to register for this session
+ Understanding Psychological Safety
This session introduces the concept of psychological safety and its importance in today's workplace. Participants will explore what psychological safety means, why it matters for individual well-being and organizational performance, and how it contributes to trust, innovation, and collaboration. Real-world examples and research will illustrate the benefits of creating an environment where employees feel safe to speak up, share ideas, and raise concerns without fear of negative consequences.
Key Takeaways:
- Define psychological safety and its core elements.
- Recognize the impact of psychological safety on team dynamics and performance.
- Identify common barriers that undermine psychological safety.
