Goal 1 - Civil Service Strategy
The New GOV.KY Has Launched
Cleaner design, improved search and new features to help you get things done.
Goal 1 - Deliver an Outstanding Customer Experience
Our desired outcome:
Our customers offer high praise and look forward to utilising our services and our elected leaders value our work to deliver their policy objectives.
Our Strategic Initiatives for 2024-2026
At the CIG Level (Centrally managed initiatives)
Provide support/ toolkits to develop Key Performance Indicators (KPIs) and standards to drive improved service delivery.
At the Ministry and Portfolio Level
Develop public policy initiatives where consideration of the needs of the citizen is central to the design and delivery of services, resulting in improved delivery of Government’s priorities and making lives better.
At the Department Level
Develop and mainstream KPIs, standards and service level agreements into the business to drive a superior customer experience and deliver on the Government’s priorities.
At the Individual Level
Demonstrate that you understand the CIG customer service DELIVER pledge in the way you deal with internal and external customers.
Our Performance Indicators
- Customer satisfaction index (by department & overall)
- % of departments with published service standards
- % of departments with key performance indicators (KPIs)
- # of e-Government services
