Director, Plan Member Services - SAGC Careers
Director, Plan Member Services
Posting Date: 20 November 2025 | Salary: CI$114,552 - $154,065 per annum
Overview
Are you ready to take your pensions management expertise to the next level in a mission-driven organization? The Public Service Pensions Board (PSPB) is looking for a Director, Plan Administration to play a critical role in driving efficient and effective administration for the Cayman Islands public servants.
As a public authority, PSPB administers four public sector pension plans, the Public Service Pension Plan, Parliamentary Pension Plan, Judicial Pension Plan and the Ex-Gratia scheme, encompassing both Defined Benefit and Defined Contribution benefits.
Duties and Responsibilities
The Director, Plan Member Services, is responsible for Pension Administration and oversight of the Member Services Department. They will be responsible for a broad portfolio of customer-facing services, driving Member Services and customer engagement effectiveness and operational efficiency in support of service delivery and innovation. The incumbent is responsible for all pension administration matters and reports directly to the Chief Pensions Officer (CPO). In addition, the incumbent works closely with the Director, Pension Management, to improve internal efficiency through technology and automation while ensuring that the function is managed in compliance with the applicable legislation and regulations governing the PSPB. The Director, Plan Member Services supervises, guides, and mentors team members and deputizes and acts for the CPO as needed.
Further information
· Job descriptions for both roles, together with more information on PSPB are available on our website (www.pspb.ky)
Qualifications, Experience and Skills
- Bachelor’s degree (Business Administration or related field).
- Pensions certification is a strong asset (e.g., Associate Pensions Management Institute or Canadian Institute of Actuaries).
- Minimum 10 years’ experience in third party or in house pension administration, a minimum of 5 years at managerial or similar level.
- Familiarity with public sector operations and pension administration is desirable.
Submission Details
Join a purpose-driven team with a commitment to excellence and innovation.
- Competitive salary and benefits including pension and medical coverage.
- Opportunities for professional growth and meaningful impact.
Send your resume to:
PSPB HR
Public Service Pensions Board
P.O. Box 912, KY1-1103, CAYMAN ISLANDS
Email: Recruitment@pspb.ky
