Customer Service Agent Cayman Brac – Airport Ticket Office (CYB-ATO)

Closing Date:

12 June 2026

Apply Now

Overview

The Customer Service Agent (CYB-ATO) will report to the Station Manager (CYB-ATO) and will be responsible for attending to passenger check-in and associated documentation.

Duties and Responsibilities

▪ Provides excellent customer service to our customers and internal team members

▪ Must be well groomed in appearance and adhere to uniform appearance standards

▪ Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights

▪ Perform boarding and gate duties, such as checking flight tickets, assisting and directing passengers and making announcements

▪ Occasionally responsible for escorting and providing assistance to unaccompanied minors and disabled passengers throughout the airport on departure and arrival

▪ Finalize documents connected with assignments and procedures

▪ May be assigned to perform duties in varying capacities, at the direction of management to ensure complete customer satisfaction

▪ Any other duties as assigned

Qualifications, Experience and Skills

Essential

▪ High school diploma or equivalent with O’ level passes in Math, Geography and English

▪ Minimum of 1 year position related experience Operations, and Airline Systems

▪ A clean Police Clearance Certificate is a necessity

▪ Possess exceptional interpersonal skills

▪ Ability to work as part of a team and independently

▪ Commitment to promote airline operational efficiency to Cayman Airways Ltd.,

▪ Must be computer literate

▪ Ability to learn and operate a computerized reservation system

▪ Excellent verbal and written communication skills

▪ Must be customer oriented and committed to delivering a consistently high level of customer service at all times

▪ Excellent time management, organizational and customer service skills

Desirable

▪ Ability to speak a foreign language, (preferably Spanish)

▪ Previous airline experience

Submission Details

How to apply:

Cayman Airways offers an excellent compensation package

Applications from suitably qualified Caymanians/Status holders should be submitted to:

https://caymanairways.zohorecruit.com/jobs/Careers

The deadline for receipt of applications is 12th June 2026.

Late and incomplete applications will not be accepted.

Deadline: 12 June 2026

Requirements:

Special Conditions

▪ When working on the ramp, agents will be exposed to the elements, extreme heat and rain and subject to noisy conditions

▪ Must be able to work nights, early mornings, weekends, holidays and overtime

▪ Must be able to handle customer complaints and maintain an understanding and professional attitude

▪ Must be physically fit, in order to stand for long periods of time and to lift and move baggage up to 70lbs daily

Training

Must attend and successfully complete a 4-6 weeks training program and maintain an average of 80% grade point average throughout.

HR Contact:

Location: Cayman Brac