Assistant Supervisor – Revenue - GOV.KY
Assistant Supervisor – Revenue
Posting Date: 8 October 2026 | Salary: CI$39,408 - $51,732 per annum
Overview
The Assistant Supervisor – Revenue supports the Accounts Receivable Supervisor in overseeing the timely and accurate billing, collection and reconciliation of all port fees and charges owed to the Port Authority of the Cayman Islands (“PACI”). The postholder provides operational and supervisory support to ensure billing activities are completed accurately and in accordance with PACI policies, procedures and financial controls. The position is responsible for overseeing daily billing activities, supporting the collection of outstanding accounts, reconciling daily collections, assisting with the resolution of billing discrepancies, maintaining accurate customer account records and ensuring required cargo documentation is obtained and properly maintained. The postholder also provides guidance and support to Customer Service Representatives, assists with staff development and acts in the capacity of the Accounts Receivable Supervisor during periods of absence to ensure continuity of operations and leadership.
Duties and Responsibilities
- Ensures all port fees, charges and services are billed accurately, promptly and in accordance with policies and procedures.
- Prepares invoices for shipping companies, agents and tenants, including overtime charges, vessel discharge fees and rental property charges.
- Ensures new customer accounts are created with complete and accurate information and maintains account records by verifying that details remain current and are updated promptly.
- Oversees daily billing activities completed by Customer Service Representatives, ensuring completeness, accuracy and compliance.
- Assists with resolving billing discrepancies by liaising with shipping companies, agents and internal departments.
- Communicates proactively with shipping companies and agents to ensure all required cargo documents are submitted in a timely manner and follows up on missing, incomplete or unclear documentation.
- Supports the Accounts Receivable Supervisor with the prompt collection of outstanding bills and monitoring of aging accounts.
- Reconciles daily collections and coordinates daily deposits, ensuring appropriate documentation is maintained and audit requirements are supported.
- Assists with preparing and distributing past-due notices, reminder letters and collection reports.
- Assists with supervising Customer Service Representatives, including task assignment, workflow monitoring and performance support.
- Provides frontline support during peak periods or when the team is short-staffed.
- Addresses customer queries and complaints professionally, ensuring timely resolution and escalation when required.
- Responds to queries from internal and external auditors and ensures requested information is provided in a timely manner.
- Ensures all billing and collection activities comply with PACI policies, financial controls and statutory requirements.
- Assists with preparing revenue reports, billing summaries and collection performance updates for management.
- Acts in the capacity of the Accounts Receivable Supervisor during periods of absence, ensuring continuity of operations and leadership with the proven ability to cross-train staff.
Qualifications, Experience and Skills
- Associate Degree in Business Administration, Accounting, Finance or a related field; a combination of relevant experience and professional training may also be considered.
- Minimum of three (3) to five (5) years’ supervisory experience in billing, collections, customer service or revenue operations; alternatively, five (5) to seven (7) years’ experience in a senior customer service lead role may be considered.
- Demonstrated experience using accounting or billing systems, with the ability to interpret financial data, reconcile accounts and verify billing accuracy.
- Proven experience in billing, collections, revenue operations, account reconciliation and the preparation and review of financial information.
- Demonstrated ability to identify billing and account discrepancies, investigate issues and recommend appropriate corrective actions.
- Strong working knowledge of Microsoft Office Suite, including Word, Excel and Outlook, with demonstrated ability to use spreadsheets for data entry, reconciliation and basic analysis.
- Demonstrated ability to learn new computer systems quickly and confidently navigate digital tools, billing platforms and workflow applications.
- Proven experience guiding staff, delegating tasks, monitoring workflow and performance, and supporting team development.
- Demonstrated experience managing customer queries and complaints, resolving disputes and maintaining professional relationships with internal and external stakeholders.
- Excellent verbal and written communication skills, with the ability to communicate effectively with customers, shipping companies, agents, internal departments and other stakeholders.
- High level of accuracy and attention to detail when reviewing billing information, preparing invoices, reconciling accounts and verifying financial data.
- Demonstrated problem-solving ability, with sound judgement and the ability to make timely decisions within established policies.
- Strong customer service skills and a professional approach to handling difficult customers, staff matters and account disputes.
- Demonstrated ability to work independently, manage competing priorities and maintain confidentiality and integrity when handling financial and customer information.
A copy of the full Job Description can be found on the Port Authority website.
Submission Details
To apply: Please email a completed 1. Port Authority Application Form 2. Cover Letter 3. CV and 4. Reference Letters to jobs@caymanport.com. Please obtain the application form from the PACI website at: https://www.caymanport.com/human-resources/. All application packets are handled in a confidential manner and in accordance with the Cayman Islands Data Protection Laws and PACI’s Confidentiality policies. No applications will be accepted/considered past the closing date.
CLOSE DATE: October 28, 2026
